Maryland HVAC Pro

1. Introduction

Maryland HVAC Pro ("we," "our," or "us") operates as a marketing and lead generation service. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us for HVAC services.

2. Information We Collect

Personal Information:

• Contact information (name, phone number, email address, physical address)
• Service request details and property information
• Communication records and preferences

Automatically Collected Information:

• IP address, browser type, and device information
• Pages visited, time spent on pages, and referring websites
• Call tracking data including phone numbers called, call duration, and call recordings

3. Call Tracking and Recording

Important Notice: When you call the phone numbers displayed on this website, your calls may be tracked, recorded, and monitored for quality assurance, training purposes, and to connect you with appropriate service providers.

• Call tracking technology records phone numbers, call duration, and caller information
• Calls may be recorded for quality and training purposes
• Call data may be shared with HVAC service providers who fulfill your service request
• By calling numbers on this website, you consent to call tracking and recording

4. How We Use Your Information

We use collected information to:

• Connect you with qualified HVAC service providers in your area
• Process and fulfill your service requests
• Communicate with you about services, appointments, and inquiries
• Improve our website, services, and customer experience
• Comply with legal obligations and resolve disputes
• Send marketing communications (with your consent)

5. Information Sharing and Disclosure

We may share your information with:

• HVAC Service Providers: Licensed contractors who fulfill service requests
• Lead Generation Partners: Third-party services that connect customers with service providers
• Service Providers: Companies that provide call tracking, analytics, hosting, and other business services
• Legal Requirements: When required by law, regulation, legal process, or governmental request
• Business Transfers: In connection with mergers, acquisitions, or asset sales

Important: We do not sell your personal information to third parties for their independent marketing purposes.

6. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and user behavior
• Track marketing campaign effectiveness
• Provide personalized content and advertisements

You can control cookies through your browser settings, but disabling cookies may limit website functionality.

7. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no internet transmission or electronic storage method is 100% secure, and we cannot guarantee absolute security.

8. Your Privacy Rights

Depending on your location, you may have rights to:

• Access and receive a copy of your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Opt-out of marketing communications
• Object to or restrict certain processing of your information

To exercise these rights, please contact us using the information provided below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy on this page with a revised "Last Updated" date. Your continued use of our services after changes constitute acceptance of the updated policy.

12. California Privacy Rights

California residents have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of the sale of personal information. We do not sell personal information as defined by CCPA.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: